Frequently Asked Questions

Q: When will my order arrive?

Please allow 3–5 business days for standard processing times.

Pre-orders typically require 7–15 business days for processing. These timeframes are tentative and may vary depending on availability.

Once your order has been processed and shipped, your estimated delivery time will depend on the shipping method selected at checkout.

Q: What products should I use?

Nexxus Therappe Ultimate Moisture Shampoo & Humectress Conditioner

Q: How many bundles do I need?

The number of bundles needed varies depending on your head circumference, desired style, length and preferred fullness. 

Q: Can I bleach or dye the hair?

Yes! Our hair can be colored or bleached.

A professional colorist is highly recommended to avoid damage and ensure the best results.

Q: Will I get the exact hairs pictured?

Our hair is sourced on a donor basis, so slight variations in texture, color and overall appearance may occur.

While we strive to provide hair that closely reflects the photos shown, each bundle is unique. These natural variations are part of what makes every set of hair one of a kind.